Shipping & Return
Shipping Policy
We offer flat-rate shipping to our customers through USPS, as well as upgraded shipping offerings through FedEx.
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FedEx is unable to ship to P.O. Boxes. Please be mindful of this if electing for upgraded shipping options at checkout.
- Orders typically ship within 1-3 business days, unless the order contains pre-order products. You will be notified by email when your order ships and provided with tracking information. If you do not receive this email within 1-2 business days of ordering, please check your spam folder. Our fulfillment team is working diligently to dispatch your order. However, due to high holiday demand, there may be an extra day added to our standard processing time.
- Shipping times vary based on the method of delivery and shipping destination. Holiday volume and carrier issues may result in delays - but generally, orders within the United States are received in 2-8 business days.
- We offer Express Shipping options through FedEx, including both Overnight Express and 2-Day Shipping. Express Shipping times are based on business days (so, do not include holidays/weekends), and apply once the order has been tendered to the shipping courier. Please note, processing time for each order may take up to 3 business days before being transferred to the shipping courier.
- Free shipping applies to US Domestic orders only.
- Vacation Mornings orders can be shipped to most countries, and international shipping prices vary by territory. Please see shipping choices by carrier during check-out. Customers are responsible for the cost of any duties or additional taxes incurred. International shipping times vary based on the service selected and customs processing time.
- If you would like to make any modifications to your order, including to the shipping address, please contact us by email (hello@vacation-mornings.com) as soon as possible after placing your order. Unfortunately, once your order has been processed/fulfilled we are unable to make any further adjustments or changes.
Return policy
- Only unopened, unused Products that are in their original packaging are eligible to be returned. For avoidance of doubt, opened Products are not eligible for return, exchange, or store credit.
- Unopened, unused Products must be returned within 30 days of delivery date. Returns of Products are not permitted outside of the 30-day return window.
- Returns must be initiated with our Customer Experience Team via email to hello@vacation-mornings.com. Please do not return your Order back to sender. Orders that are returned to sender are not eligible for a return or refund.
- Returns are only permitted for Orders with a delivery address within the United States.
- Shipping charges are non-refundable. If you receive a refund for your Order, the cost of return shipping will be deducted from such refund.
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For Orders of 10 items or more, only 50% of the Order may be returned.
- Damaged Products. If you’ve opened a Product and are unhappy with the Product or the Product arrives damaged, please reach out to hello@vacation-mornings.com. We only replace items if they are defective or damaged upon arrival and that are unopened and unused.
- Refunds. If you have returned a Product in accordance with our Return Policy, once your returned Products are received and inspected, we will notify you via email that we have received your returned Product. We will also notify you of the approval or rejection of your return. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. If you receive a refund, the cost of return shipping will be deducted from your refund. Refunds can only be processed back to the original payment method. In the event we’re unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued that can be applied as discounts on future orders. If you have not received a refund after 5 business days from receiving your refund confirmation email, check with the bank/financial institution associated with your original payment method. If you’ve done this and still have not received your refund, please contact us at hello@vacation-mornings.com.
- Shipping. All shipping costs are non-refundable. Shipping information cannot be changed or updated once the Order has been processed and shipped from our facility. Please ensure that all shipping information is correct before finalizing your Order. We do not support or allow for the shipping of Orders to freight forwarders and cannot provide necessary paperwork if done so. Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit times may be extended due to incomplete shipping address (i.e., missing or invalid apartment number/street number), weather conditions, or general carrier delays/issues. In the event that there is an issue with the delivery of your Order, you must inform us by email to hello@vacation-mornings.com within 7 days of your expected delivery to proceed with rectifying the delivery issue.
- Order Delivery Issues. Orders lost in transit with freight forwarders are not eligible for replacement by Vacation Mornings. Vacation Mornings is not responsible for any lost packages, and you should file a claim with the specific carrier to resolve delivery issues.